Returns and Exchanges
We Want You to Be Thrilled with Your New Nature Experience!
At New Nature, we strive to provide you with top-quality health supplements, and your satisfaction is our priority. If you find that your order doesn't meet your expectations, we're here to help with our straightforward Returns and Exchanges policy.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return or Exchange:
- Please contact us with your order number and details about the items you wish to return or exchange.
- Our customer support team will guide you through the process and provide you with instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a New Nature error.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process:
- Refunds are processed within 3-5 business days of receiving the returned item.
- The refund will be issued to the original payment method used for the purchase.
5. Exchanges:
- If you choose to exchange an item, we will process the exchange once the returned item is received and inspected.
- Exchanges are subject to product availability.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We will provide instructions on how to return the item or resolve the issue.
7. Cancellations:
- To cancel an order, please contact us as soon as possible.
- If the order has not been shipped, we will process the cancellation and issue a refund.
If you have any questions or need assistance with the returns and exchanges process, please don't hesitate to contact us. Our dedicated customer support team is ready to help.
Thank you for choosing New Nature. We appreciate your trust in our commitment to your well-being!