International/Domestic Shipping Policies

Bringing Wellness to Your Doorstep, Worldwide!
Welcome to New Nature, your trusted source for premium health supplements from New Zealand. We are thrilled to support your well-being journey with our high-quality products. Below, you'll find comprehensive information about our international/domestic shipping policies:

1. Shipping Destinations:

We proudly ship our health supplements to health-conscious individuals worldwide. At checkout, you can select your country from the available options.

2. Domestic Shipping (New Zealand):

For orders within New Zealand, enjoy fast and reliable domestic shipping! Expect your package to arrive within 1-3 business days.

3. Shipping Times:

The delivery time for international orders varies based on your location and the chosen shipping method during checkout. Please check our shipping estimator for estimated delivery times to your specific destination.

4. Shipping Costs:

Shipping costs are determined by the destination and the weight of your health supplement order. You can review the shipping cost at checkout before finalizing your purchase. Keep an eye out for occasional free shipping promotions!

5. Customs and Import Duties:

International orders may be subject to customs and import duties in your country. Please be aware that these charges are the responsibility of the customer and will be collected by your local customs office. Check with your customs office for more information on potential fees.

6. Order Processing Time:

All health supplement orders are processed within 48 hours (excluding weekends and holidays) after receiving full payment. A confirmation email with tracking information will be sent to you once your order is shipped.

7. Tracking Your Health Supplement Order:

Upon shipment, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the progress of your order through our New Nature website or the shipping carrier's platform.

8. Lost or Stolen Packages:

New Nature is not liable for lost or stolen packages. Please ensure that the shipping address provided at checkout is accurate and secure. If any issues arise during delivery, contact the shipping carrier directly for assistance.

9. Returns and Exchanges:

For details on returns and exchanges of health supplements, please refer to our Returns and Exchanges Policy page.

10. Contact Us for Further Assistance:

Should you have any questions or concerns about international shipping or our health supplements, don't hesitate to contact us. Our team is here to assist you on your wellness journey!

Thank you for choosing New Nature for your health supplement needs!